We are committed to using personal information for appropriate purposes and strictly adhering to this “Privacy Policy.”
Personal information may be used to contact customers directly, including welcome letters, order confirmations, thank-you letters, and technical or security-related information. Customers may also receive periodic emails regarding new products, upcoming events, or job opportunities if they have subscribed to our notifications.
Personal information will be stored permanently in our system. If customers do not wish to have their personal information retained, they may contact us to request its removal.
We are committed to not disclosing personal information to third parties, except when required by legal authorities or when necessary to protect legitimate rights and interests.
Customers have the right to access and modify their personal information at any time through the links provided on our website.
We employ various security technologies, such as PCI and SSL international standards, to ensure that personal information is not accessed, used, or disclosed unintentionally. However, no system can guarantee 100% security on the internet.
We use “cookies” to personalize and enhance the online user experience. Customers can choose to accept or decline cookies; however, declining cookies may affect certain services and features of the website.
We do not send unsolicited emails (spam). Customers will only receive emails from us if they have registered or used services within our system. We are committed to not selling, renting, or sharing customers’ email addresses with third parties.
We may adjust the contents of our privacy policy without prior notice to reflect customer feedback and regulatory requirements. When changes are made, we will update the “Last Updated” date at the bottom of this page.
The terms in this policy apply exclusively to CONN Design’s website and do not extend to third-party websites that may have advertisements or links on our site.
If customers have any inquiries or requests regarding our privacy policy, please contact us via the phone number or email provided on our website.
By continuing to use our website after any policy adjustments, customers acknowledge and agree to the updated terms. Therefore, we encourage customers to carefully review this policy and consider the security measures of third-party websites if applicable.
Customers must make deposit payments as per the agreement and in phases as outlined in the contract.
The remaining balance is to be paid upon project completion and handover.
In the event of project cancellation, the refund policy outlined in the contract will apply.
ONN Design reserves the right to modify the content of the payment and service usage policies without prior notice. However, customers will be informed of any changes.
We strive to provide a seamless and professional service experience, accompanying our customers in every interior design and construction project at CONN Design. If you have any questions, please contact our hotline: 077 611 1161 (Ms. Trang).
1. For Interior Construction Products:
Ho Chi Minh City Urban Area:
CONN Design offers free shipping and installation within all districts of Ho Chi Minh City.
Suburban Areas and Other Provinces:
A shipping fee applies to customers located more than 20km from the purchasing point.
Free shipping for orders valued at over 400 million VND.
2.For Standalone Products:
Standalone items such as tables, chairs, and shoe cabinets purchased separately will incur a shipping fee. Customers will pay the shipping fee directly to the delivery personnel.
For Ready-Made Products:
Customers can request a return or exchange within 7 days from the date of receipt if the product has a manufacturer defect.
For Custom-Made/Designed Products:
Custom-made or specially designed products are not eligible for return or exchange, except in cases of errors caused by CONN Design.
Technical Defects:
CONN Design will take responsibility and offer an exchange if the defect is due to manufacturing errors.
Incorrect Product Delivery:
If customers receive a product different from their order, they have the right to request an exchange for the correct product.
The product must remain intact:
The product must be unused, undamaged, and in its original condition.
Retaining the purchase invoice:
Customers must keep the purchase invoice to validate their eligibility for returns or exchanges.
Contact Customer Service:
Customers should contact the Hotline 077 611 1161 (Ms. Trang) to report the issue and receive detailed guidance on the return or exchange process.
Inspection & Confirmation:
The Customer Service Department will verify the product condition and confirm whether it qualifies for return or exchange.
Approval for Return & Exchange:
Based on the inspection, CONN Design will decide whether to approve or deny the request.
Return & Exchange Execution:
If approved, CONN Design will process the exchange or issue a refund as per the agreement.
The return & exchange policy only applies to products meeting the stated conditions. CONN Design is not responsible for issues caused by improper usage by customers. We strive to address all concerns fairly to ensure customer satisfaction. For any inquiries regarding returns or exchanges, please contact our Hotline: 077 611 1161 (Ms. Trang) or visit us directly at 54 Duong 48 Nhanh 3, Phuong Hiep Binh Chanh, Thu Duc, Ho Chi Minh City.
CONN Design guarantees a one-year warranty for all full-service interior design and construction projects, starting from the date of project completion and handover.
The warranty applies to all products and interior projects designed and constructed by CONN Design.
The warranty does not apply in cases of unauthorized modifications or repairs without CONN Design’s consent, or if there is evidence of improper use.
The warranty covers corrections of all technical defects and malfunctions arising from the design or construction process by CONN Design.
We ensure functionality, safety, and aesthetics of all products and interior projects.
Customers must report specific issues requiring warranty service through CONN Design’s official communication channels.
CONN Design will receive the request, assess the issue, and schedule inspection and resolution as soon as possible.
During the warranty period, all material and labor costs for necessary repairs will be covered by CONN Design.
Any additional costs resulting from improper intervention by the customer will not be included in the warranty policy.
After the warranty period expires, CONN Design will continue to support customers with reasonable service fees for any maintenance or upgrades upon request.
The warranty does not cover damages caused by unauthorized repairs, improper intervention, or misuse by the customer.
Any modifications or updates to the warranty policy will be announced in advance as per the regulations.
We are committed to providing quality and responsible warranty services to ensure customer satisfaction and trust.
Meaning: A standout color block representing creativity and the distinct value of CONN Design.
Detailed Design: Develop 2D, 3D drawings, and technical models showcasing precise design details.
Innovative Ideas: Incorporate unique highlights to make a lasting impression on the space.
Testing and Refinement: Evaluate designs through simulations and adjustments for feasibility.
Objective: Elevate the design beyond expectations with exclusive creativity
Meaning: Establishing a solid foundation, like the core of a Rubik’s cube that keeps all parts interconnected.
Business Model Analysis: Assess operational strategies, brand positioning, and target customer needs.
Market Research: Understand industry characteristics, interior trends, and local cultural factors.
Brand Guideline Development: Create a set of design principles that reflect brand values.
Objective: Ensure all subsequent implementation steps align with the brand strategy.
Meaning: The functional block forms the foundation that links customers, the brand, and space.
Functional Layout Planning: Optimize space arrangement based on target customer behavior.
Aesthetic Style Definition: Integrate brand elements and industry-specific characteristics for uniqueness.
Budget and Material Selection: Choose cost-effective solutions while maintaining aesthetic value.
Objective: Create a flexible yet strategic design framework.
Meaning: The completion phase, like solving a Rubik’s cube correctly, achieving overall harmony.
Construction Execution: Coordinate with the construction team to bring the design to life.
Supervision and Inspection: Ensure construction quality aligns with the design plan.
Customer Experience Evaluation: Gather feedback and refine the space if necessary.
